Frequently Asked Questions

How to calculate cooling capacity?

Please make sure the details first:
1. What’s the flow rate needed?
2. Inlet(T1) and outlet(T2) temperature need?
Then we will calculate what’s the cooling capacity you need.
Cooling Capacity(kw)= Flow Rate(m3/h)*Temp Change(T1-T2)/0.86

What's cooling capacity unit conversion?

1 kcal/h = 1.163W, 1 W = 0.8598 kcal/h
1 Btu/h = 0.2931W, 1 W = 3.412 Btu/h
1 RT(Ton) = 3.517 kW, 1 kW = 0.28434 RT(Ton)

How to choose the right chiller in all the models?

After making sure the cooling capacity, please inform us:
1. What’s the power supply needed? Phase/Voltage/Frequency.
2. What’s the refrigerant needed? R22/R407C/R410A/R134A and etc.
3. All our chiller models can be customized as low-temperature and ex-proof type.

What’s the difference between water-cooled and air-cooled chiller?

Water-cooled chiller needs a SEPERATE cooling tower and has a higher heat exchange efficiency.

Air-cooled chiller has no need for an extra cooling tower, but with lower heat exchange efficiency.
What if I need special designed chiller?

Check with our sales to see if we can customize it.

Does the unit come with warranty?

Yes, all our chillers come with a 1 year factory warranty against any defects.

What's the lead time?

Depending on what chiller model and if there’s customization, lead time varies from 7 days to 30 days. Please check with our sales.

Payment Method

We support T/T, West Union, P/L, Alibaba Trade Assurance., etc.

Does the unit include a water pump?

Yes, the unit is fully packaged. It has the pump, water tank, fans(Air-cooled model), compressor, evaporator, and condenser. Also can come fully charged with refrigerant(Freon).

What sort of issues that might occur with your chiller?

With proper installation and maintenance, no major issues. If there’s any and you cannot solve, please feel free to contact us for further assistance.

Still have a question?

Please contact us for more information.

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